Accor Hotels Careers – Duty Manager

Job Description:

As a Front Office Duty Manager, you will responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Job Responsibilities:

• Under the guidance and supervision of the Front Office Manager and / or the Night Manager, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques.
• To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Mövenpick Operational Standards and ensure they are followed.
• He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the supervision of Front Office Manager in the accomplishment of their objectives.
• Register and process check in for all arrivals
• Conduct daily briefing & ensure IQ standard is followed
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check Paymaster daily and give feedback RDM with action taken
• Encourage rooms & breakfast upselling daily to the team and share result and feedback
• Perform Check in & Check Out at the reception
• Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager
• Ensure guest comments are investigated and reply back to guest accordingly
• Handle guest complaints and take action immediately to ensure satisfaction is delivered
• Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
• Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed

Job Requirements:

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• Flexibility to respond to a range of different work situations.
• Must have the ability to multi task.

Job Details:

Company: Accor

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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