ADIB Bank Careers – Collection Officer

Job Description:

Collection agent is responsible to perform office duties relating to the collection of official funds from the ADIB customers in coordination with the collection team leader, collection manager and the field collection agent. His duties is to review the customer’s accounts and inform them by due dates of payments by phone calls, fax or e-mail. This will be achieved in a manner that is consistent with ADIB customer service code of practice and in confidentiality

Job Responsibilities:

• Review the customer’s account and information and prepare notes or questions if available
• Contact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessary
• Discuss the main issues with the team leader
• Check the customers who do not pay their due payments
• Call the customers based on priorities and instructions
• Record the results of the call regarding the payments or deferring it
• Negotiate agreements and settlements within established guidelines
• Compare the percentage of performed calls with the planned ones
• Update customer information, tracks and documents into customer interface system after each call
• Provide feedback to the team leader and the collection manager with the information on customers if required
• Review the customers list and make priorities for calling them based on the team leader instructions
• Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and units
• Prepare a plan to call the customers in coordination with the collection team leader
• Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment

Job Requirements:

• knowledge of the banking industry and their products and services
• This role if for UAE Nationals only.

Qualification & Experience:

• 1 to 2 years of relevant experience in field collection in any financial industry, banking industry is preferable.
• A university degree

Job Details:

Company: Abu Dhabi Islamic Bank – ADIB

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

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