Al Futtaim Dubai Careers – E-Commerce Integration Specialist

Job Description:

Derive process/workflow as part of project scope and lead the implementation by coordinating between both projects and operations team for all the new and existing digital projects by considering customer experience and business value.

Job Responsibilities:

• Lead the development and implementation of identified solutions by working together with stakeholders and vendors
• Interact and engage with our customers and key partners throughout the project lifecycle with proven understanding of business process and with commercial savvy mentality
• Collaborate with our eCommerce, middleware and ERP teams during the entire digital channel lifecycle to maintain, tailor and improve business processes
• Continuous improvement: closely work with the business owner,  users and customer feedback, to identify the improvement opportunities, analyze and assess business requirement, develop and align the system solution and deliver it to realize the business value proposition.
• Manage the solution vendors or do hands-on support to ensure the optimum service is in place to support business results. Manage and continuously enhance the Service level of the vendor support
• Maintain accurate and clear documentation of digital solutions with technical details, business flows, customer journeys and user manuals, to be able to maintain and easily rollout to different stores
• Participation in projects where responsible to support the full cycle project management within agreed timeline/ budget/scope including initialization, analysis and design, testing, deployment and hyper care.

Job Requirements:

• You have good understanding with process and workflows involving all the digital channels
• You have basic understanding of Web technologies
• You have good understanding workflow tools and have mindset in illustrating various flows using flowcharts
• You have a good understanding of customer experience both in store and online.
• You have good knowledge in APIs, Postman, Test cases, Jira, Confluence, Desktop/Mobile/Kiosk Operating systems, Mobile App stores and various Content management systems including Magento

Qualification & Experience:

• Minimum of 3-5 years experience in similar role. Have worked on Agile project & use of agile tools.
• You have experience in leading digital solutions implementation

Job Details:

Company: Al Futtaim

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

Jobaric.com