Al Futtaim Jobs 2025 – National Digital Sales Representative

Job Description:

Listen and engage proactively with customers through digital channels, identify the customers’ concerns, address their needs, and identify opportunities to generate sales and customer satisfaction.

Job Responsibilities:

• Stay on top of all trends, apply the changes on the digital platform as per the Customer needs, and IKEA positioning and communication strategies, and maintain best practices.
• Meeting sales targets
• Listen and engage proactively with customers through digital channels
• Able to proactively present/customize best possible options to meet the customer needs,
• Answer questions about the products, emphasize the features of products to highlight how they solve customer problems
• Develop and maintain good relations and excellent collaboration with all team members and stakeholders, within and outside IKEA Communication.
• Up-selling and cross-selling
• Gather customer feedback and share with the concerned teams
• Address customers’ ‘Home Furnishing’ needs, and identify opportunities to generate sales and customer satisfaction
• Develop and maintain a vast knowledge of the products/services being offered.

Job Requirements:

• Customer service skills to listen to the concerns of a customer and be able to address their needs
• Patience when handling tough cases
• Active selling and support customers with product expertise, through digital channels.
• Confidence and strong self-assuredness to succeed in cold-calling customers and making a sale
• A strong understanding of the products and services
• Tech Savvy to be able to get a grip of all the digital tools and use it on a fast and efficient way

Qualification & Experience:

• Minimum 2 years of experience in a similar role (E-Commerce and retail experience desirable)
• Previous sales experience. Excellent communication skills, especially persuasion, to clearly convey the benefits of a product to potential customers
• Experience with help desk software and remote support tools

Job Details:

Company: Al Futtaim

Vacancy Type:  Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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