Al Tayer Careers Dubai – Senior Operations Manager

Job Description:

To manage the salon & retail operations of the brand, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs

Job Responsibilities:

• Organize and implement sales promotional and any marketing activities in conjunction with the Operations and ensure that the set up is in line with operational policies and successful
• Conduct regular store visits to review operational standards and monitor quality of customer service.
• Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities. Ensure stores are up to date on market trends.
• Action the plans for new shop openings in line with operational policies and procedures.
• Ensure optimum staffing levels are maintained across the brand through liaison with the Unit HR Manager
• Contribute to sales plans for the brand(s), implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets
• Coordinate with the visual merchandising team to ensure the brand VM standards are developed and maintained across the stores.
• Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy – per brand
• Implement and monitor store operations policies and procedures to ensure full compliance.
• Responsible for preparation of stores/review of standards for principal visits in order to build and strengthen the brand
• Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
• Manage and control all aspects of stock management of the brand(s), ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss.
• Oversee the implementation of customer service standards in the stores and ensure customer satisfaction and efficient handling of complaints.
• Observe the standards and provide feedback to store managers to take appropriate action at store level.

Job Details:

Company: Al Tayer

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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