Al Tayer Careers UAE – Business System Manager

Job Description:

Al Tayer is on the look for a Business System Manager who will manage and maintain service delivery for BU or Group-Wide specific application systems and oversee the Provider performance. This role will be a key problem solver and provides inputs and guidance, as necessary, related to IT solutions of the identified application portfolio

Job Responsibilities:

• Provides second and third line support for the currently deployed applications and in the day to day usage of these applications; manages execution of applications
• Service Level Agreements and Operation Level Agreements, as required
• Manages application development and maintenance lifecycle for a specific business domain or application portfolio
• Supervises the development and implementation of new applications, systems software, and upgrades existing applications as required
• Manages the Provider team to develop and deliver applications on a PaaS platform if required
• Ensures that organisation’s application roadmaps are executed per desired technology architecture and business requirements while also ensuring adherence to prescribed quality standards
• Develops and maintains user guides and training documentation in line with the organisation’s business and IT objectives and for handing over this documentation to the maintenance team, with support from the Provider
• Develops service delivery best-practices for the organisation’s application services
• Provides inputs and guidance on application related capabilities, timelines and budgets
• Gathers requirements from a IT Business Partner and develops the technical requirements in association with the Provider, as required
• Reviews performance of IT systems and productivity levels and makes recommendations for improvements
• Participates in governance committees related to Portfolio & Demand Management, Service Management and IT Alignment
• Proactively manages the Provider to ensure that the service delivery meets the expected quality, budget and timelines
• Works closely with IT security team to implement security recommendations to ensure protection of the company’s systems and data from unauthorised users both internally and externally
• Conducts day to day management of the application service providers including the monitoring and active management of SLAs and KPIs
• Ensures that the day to day operations of the applications are stable, that Service Level Agreements (SLAs) are met, and that incidents are avoided or handled in an expedient fashion
• Manages and governs the consumption of Cloud related applications
• Monitors, supports and maintains IT applications
• Manages SaaS services and monitors the consumption and usage by respective Business Units

Job Requirements:

• Data architect experience – AWS Architect
• AWS – Data analytics and AI / Machine learning
• Retail ERP knowledge, preferably Oracle
• Managing data strategy, pipeline and BAU

Job Details:

Company: Al Tayer

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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