Amazon Jobs Dubai – Training Specialist, Customer Connection

Job Description:

We’re looking for a talented Training Specialist to join the Customer Connection Customer Service (C2CS) team to help deliver our Customer Obsession learning programs. In this role you create an immersive, customer-focused, instructor-led learning experience enabling corporate Amazonians to hear, see, feel, and even participate directly in the customer experience. Consequently, because of you, Amazonians emerge with a clearer picture of what it feels like to be a customer, as well as the employees who serve them.

The ideal candidate is obsessed with the customer experience and will continually inspire others to do better for the customer. You’ll be forward-thinking, have a creative flair, and embrace novel solutions. In this role, you are an excellent facilitator with the ability to host inspirational learning experiences. You are comfortable presenting to a large audience. You have a broad understanding of Customer Service Operations. You can research complex customer issues, turning your research into easy to follow immersive training experiences. You will also work cross-functionally with various internal groups, and you are not afraid to get your hands dirty.

Job Responsibilities:

• Own and drive multiple high-priority training projects focused on driving cultural change/transparency
• Research, develop, and facilitate training experiences for audiences routinely exceeding 100 people
• Understand, then differentiate training experiences based on audience needs
• Support fellow training specialists as their producer (e.g., troubleshooting, chat moderation, capturing attendance)
• Research, edit, and curate multimedia assets (e.g., customer contacts, social media, video)
• Use internal tools to create and maintain dashboards representing key customer issues/defects
• Work with our Learning and Development (L&D) to continuously improve training curricula
• Compile and analyze participant feedback to continuously improve training curricula
• Improve program, processes, and procedures for optimal efficiency

Job Requirements:

• Fluent in Arabic and English
• Demonstrated experience developing training material, job aids and online tutorials
• Knowledge of adult learning and training practices
• Strong knowledge of Amazon culture
• Proficient in Microsoft Office (e.g., Word, Excel, PowerPoint, etc.)
• Excellent oral and written communication skills
• Familiarity with the use of a Learning Management System (LMS) and with multimedia in training
• Proficiency with data analysis
• Proven ability to work with cross-functional teams
• Proven to work effectively in a culturally diverse workgroup

Qualification & Experience:

• Bachelor’s degree, or 2+years relevant Amazon experience
• 2+ years training experience in an adult learning environment
• Experience with Adobe Captivate, Adobe Connect, Adobe Premiere Pro, Audacity, or Vyond
• Previous Customer Service experience

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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