American University in Sharjah – CONFLICT RESOLUTION OFFICER

Job Description:

The Student Conduct and Conflict Resolution Officer will be responsible for student conduct administration and reinforcement of student conduct policies and processes.

Job Responsibilities:

• Work closely with Student Residential Life Department, Campus Security, students and other AUS units.
• Contribute towards development of process and strategies for bettering SCCR services.
• Assist SCCR with assessment initiatives.
• Respond to student misconduct cases; investigate, write reports, suggest resolution options and consult with the Senior Manager on case resolution options.
• Provide weekly and monthly reports.
• Perform other duties as assigned by Senior Manager-SCCR.
• Ensure conduct processes are implemented consistently with the university’s set procedures.
• Offer team support in Student Code of Conduct policies and awareness activities.
• Verify student conduct records upon request of AUS units and schools and colleges.
• Handle departmental caseload.
• Offer support to Senior Manager-SCCR in administering Peer Mediation Training.
• Assist Student Conduct and Conflict Resolution (SCCR) team in daily operations and administrative functions.
• Maintain strictest confidentiality with respect to information shared and SCCR document storage.
• Maintain adequate and up-to-date student conduct records.

Job Requirements:

• Computer literate
• Ability to work under pressure and meet deadlines
• Ability to investigate and write reports
• Strong interpersonal, leadership, problem solving, decision making and communication skills
• Strong English communication and writing skills
• Understanding of best practices in student conduct administration
• Knowledge of student infraction management system, working with Banner
• Knowledge of AUS’ student conduct policies and processes
• Knowledge of student conduct operations and implementing policies and processes
• Knowledge of different conflict resolution mechanisms

Qualification & Experience:

• Minimum of 3 years’ experience of working with students in higher education
• Bachelor’s degree
• Master’s degree

Job Details:

Company: American University of Sharjah

Vacancy Type: Full Time

Job Location: Sharjah, UAE

Application Deadline: N/A

Apply Here

Jobaric.com