Jobaric.com
Website Chalhoub
Job Description:
Our Senior Online Personal Shopper is responsible for identifying key online clients, and delivering an exceptional service. They will do this by anticipating, and facilitating clients needs / requests to high retention rates of online VIP’s. Our Senior Online Personal Shopper must also demonstrate extensive knowledge of the fashion industry and the passion, and ability to identify the client’s tastes, activities, body type and desired image in order to tailor a look to each client’s needs.
Job Responsibilities:
- Recruit new VIG (very important guests) and turn regular guests to loyal
- You’ll organize and host client engagement activities (e.g. meals, events, styling appointments, shopping experiences, etc.) within your assigned geographic region.
- Deliver weekly reports with set objectives and clear goals and opportunities for the following week.
- Work closely with the marketing/buying team and provide regular feedback on client segments and purchasing power
- Provide regular updates to Clienteling manager on client’s preferences, trends, best sellers…
- Work closely with buyers, multi-brand areas/concessions to develop thorough understanding and knowledge of current offerings and keys sellers
- Build and maintain customer relationships in order to build strong loyalty
- Act as a trusted consultant by partnering and jointly working with the sales team to upgrade the buying experience and provide the highest customized level of service to various individual shoppers
- Communicate with customers to assess their needs and provide assistance in satisfying those needs and meeting or surpassing customers’ expectations
- Schedule online appointments and set sales targets to improve online sales
- Work closely with CRM team on customer acquisition and retention
- Provide personalized attention and advanced knowledge of products, services and trends, become a trusted consultant for shoppers who want an enhanced buying experience
- Keep up-to-date with market trends / new releases/ competitor activities. Attend events to improve revenue by building stronger database
- Deal with all customer complaints and website issues in the back office
- Achieve the sales target by providing personalized attention and advanced knowledge regarding products and trends
- On a weekly basis pull the reports with new VIP’s into the segment and reach out to them to build long lasting relationships.
- Liasise with ecomm team when processes are not optimum
- Coordinate with marketing on upcoming promotions and events by reviewing VIP list and determining product needs
- You’ll create and send personalized communications to your clients, to inform them of new products, designers and other Level Shoes news that is relevant to their interests.
Qualification & Experience:
- 5+ years Experience within Personal Shopping
- Experience in Ecommerce or Online Personal Shopping
- Strong Client book, within Luxury Fashion
- Experience within Luxury Fashion
Job Details:
Company: Chalhoub
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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