Jobaric.com
Website Chalhoub
Job Responsibilities:
- Gain deep customer empathy and understanding of our customers’ challenges and triumphs.
- Act as an owner of the customer journey, develop the journey map and gain team alignment with design, data and communication teams.
- Establish rigorous AB testing processes to test creative design, content, email cadence, and timing to constantly improve performance.
- Set up effective promotional, transactional, lifecycle, and triggered campaigns that drive growth, retention, and win back.
- Build campaigns with complex personalized logic delivered through behaviour-based triggers to meet customers where they are and take them further.
Continuous optimization – regularly reporting on key lifecycle marketing KPIs and campaign performance, making recommendations for continuously building upon the program. - Partner with the data teams to uncover customer insights and develop more tailored experiences for our customers.
Job Requirements:
- Self-driven and flexible enough to work in a hyper-growth environment.
- Comfortable with data and metrics; analytical ability with test and learn mentality for tweaking, experimenting, and continuous optimization.
- Intense curiosity about data and the insights it holds about our customers.
- You have the ability to work autonomously and take initiative
- Fluent in English, Arabic is a plus
Qualification & Experience:
- 1-2 years of experience working in CLM or in a CRM team preferably in retail, ecommerce or Loyalty
- Salesforce marketing cloud experience would be a plus!
Job Details:
Company: Chalhoub
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
Jobaric.com