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Website Chalhoub
Job Description:
The Customer Care Team Lead is directly responsible for the performance of the frontline team to maintain a high level of service for all Chalhoub brands.
The role is customer experience-oriented and will involve creating and building relationships with our customers through managing their inquiries and preferences, as well as handling the waiting list.
Job Responsibilities:
- Keep the team motivated and focused in the right direction at all times by identifying coaching & training needs through daily call coaching.
- Ensure the delivery of an outstanding shopping experience to every customer contact via any offered communication channel (walk-in, phone, email, online chat).
- Identify ways to personalize the experience of every customer, whenever possible.
- Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
- Deal with the most difficult customers in a quick, willing, and professional manner, aiming to turn negative situations into positive outcomes and using available resources to solve problems.
Job Requirements:
- You are customer-centric and people-oriented.
- You are diplomatic.
- You possess leadership skills.
- You are results-oriented and proactive.
- You possess excellent communication skills.
Job Details:
Company: Chalhoub
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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