Dnata Hiring – Airport Services Agent

Job Description:

Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company?s commercial, safety and security policies, standards and procedures.

Job Responsibilities:

• When required support duties in the Emirates lounge. Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.
• Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate customers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights.
• Support and cover the Emirates Ticket Desk functions, where applicable, and undertake ticketing/reservation duties to ensure seamless service to customers. Offer full range of Emirates products and services to all customers to maximize ticketing revenue. Issue tickets, EMD, EBT, make and amend reservations as and when necessary.
• Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required.
• Carry out Credit Card verification. Complete daily ticket sales returns and assist with banking duties as required.
• Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.
• Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of ‘Options’ within the guidelines provided by the Senior Staff on Duty in order to retain customers confidence and loyalty.
• Also ensure eligible customers are provided with accommodation and transport as per applicable procedures.
• Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague.

Job Requirements:

• Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations. Knowledge of Basic Fares and Ticketing would be advantageous.
• Knowledge/Skills: Fluency in written and spoken English and Local Language. Customer Service Delivery.

Qualification & Experience:

• Experience: Given the specific requirements at outstations, a minimum of 2 years Airline Industry experience is required.
• Minimum `O Level or equivalent.

Job Details:

Company: dnata

Vacancy Type:  Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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