Jobaric.com
Website dnata
Job Description:
Ensure maximum network resource productivity and efficiency by use of resource planning in order to achieve targeted service levels. Maximise the value of the data held in the systems by analysing it, using innovative methods, requirements of management and extract insights using creative data mining approaches.
Job Responsibilities:
- Follow and adhere to established standardised procedures and processes to reduce frequency of ad-hoc reporting, accuracy of reporting and quality assurance
- Communicate regularly with Contact centre operations teams to identify report/schedule requirements and adherence issues and their impact on the business
- Have a through knowledge of Corporate Emergency Response policies and procedures to ensure immediate activation, when required, during an unforeseen event
- Work as part of team and follow established operating standard and procedures to meet requirements with high quality outputs and contribute to the division achieving its goals
- Maintain the centralised reporting archive for easy reference during target setting and identifying emerging trends
- Participate in a rotating remote support team for Global Connect to ensure 24×7 coverage across the network, in relation to technical and operational incidents
Job Requirements:
- Ability to work as a sole contributor & as a team player to meet tight deadlines
- Deliver strong results within a virtual team environment
- Working knowledge of databases like SAP, Micro Strategy, SQL servers etc
- Ability to build enduring relationships within the business
- Advanced knowledge in MS Excel (Macro, Pivot tables etc.) Advanced knowledge in PowerPoint
Qualification & Experience:
- Working experience as a Resource Planner/ Data Analyst within Aviation Industry/ Contact Centre.
- Customer Service Call Centre : 3+ Years
- Degree or Honours (12+3 or equivalent)
Job Details:
Company: dnata
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
Jobaric.com