Dnata Jobs in UAE – Airport Services Ramp Officer

Job Description:

To oversee all aspects of outstations ramp operations to ensure these activities are carried out in accordance with Emirates operating procedures and safety standards, and local and international regulations. Ensure the safe, efficient, and punctual delivery of operations on the ramp so that Emirates? safety and compliance levels are upheld and enhanced, whilst protecting our reputation, as per the criteria set forth by the Company?s safety and security policies, standards and procedures. Plan, organise, monitor, and control all aspects of ramp operations including effective co-ordination of all internal and external departments such as Ground Handling Agents, caterers, fuellers, and various authorities at the airport, to ensure that decisions are made and operations are performed with safety in mind, with continual role modelling of best practice safety behaviours. Ensure a safe and on-time departure for Emirates.

Job Responsibilities:

• Oversee and regularly audit SLA adherence with all airport service providers, ensuring a measurable and deliverable set of standards (KPIs) are maintained and delivered at all times.
• Establish new standards as/when needed to improve overall performance.
• Manage and update EKAS ramp operation reporting dashboard, producing and analysing regular reports, identifying trends, benchmark performance etc. and present these to appropriate stakeholders.
• Overall responsibility for all operational units and Ground Service Suppliers (GSPs) on the ramp.
• Monitor readiness of GSPs to ensure that all resources are available at the required time(s) to perform a safe turnaround.
• Ensure adequate number of resources are provided, in line with contract/SLA, and used to optimise efficiency.
• thereby improving safety, efficiency and quality of the services delivered at the station.
• Service Level Agreement (SLA) / Key Performance Indicators (KPI)
• Conduct SLA reviews and audits to ensure business partners and stakeholders comply with EKAS operational and quality requirements.
• Work closely with EKAS HQ, Safety department in executing quality related improvement initiatives identified.
• Responsible for maintaining close working relationships with internal departments (EKAS & EK SkyCargo), Airport Authorities, Police, Security, and third-party contractors to ensure that all parties are informed and aware of changes in ground handling procedures.

Job Requirements:

• Comprehensive knowledge of airport ramp handling functions.
• Competent in use of IT systems with knowledge of Microsoft Word, Excel, and Outlook (emails)
• Knowledge and Training of Dangerous Goods Regulations (Cat 10)

Qualification & Experience:

• Ground Handling experience in areas of Aircraft loading, Weight & Balance, Load Control and Documentation.
• Experience in Ground Ops/Ramp including at least 3 years in a supervisor position with wide body aircraft handling experience Knowledge/skills:
• 12 Years schooling or equivalent
• Experience with ALTEA or similar systems

Job Details:

Company: dnata

Vacancy Type:  Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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