Dnata Jobs – Senior Cargo Agent

Job Description:

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

Job Responsibilities:

• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Monitor import cargo receipt and breakdown, resolving any related issues
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Provide support, guidance and coaching to Cargo Agents
• Dispatch post flight information to the correct departments in a timely manner.
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Job Requirements:

• Fluency in English and the language of the country you are working is essential. Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
• Knowledge/skills: Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail.

Qualification & Experience:

• A minimum of 3 years? experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
• Educated to at least GCSE standard or equivalent Experience.

Job Details:

Company: dnata

Vacancy Type:  Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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