Jobaric.com
Website Emaar
Job Description:
This function is to supervise and to manage all operational activities pertaining to the Rove Happiness Centre in order to achieve the department mission of maximization of Rover satisfaction and revenue generation for the department as well as the organisation.
Job Requirements:
- Take ownership, lead by example. Be a Rovester!
- Speak, show and live based on the Roveprint..
- Financial Performance – Knowledge about financial goals and targets, achievement of individual and team targets.
- Become immersed into the Roving way of living and deliver desired Rove Experiences.
- Quality Performance – Knowledge on systems, products, new offers and packages. Assessment of individual and team on the Quality KPI’s such as adherence to reservations telephone script, email etiquette, and other tools used to measure quality results.
- Operational Performance – Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
Qualification & Experience:
- Degree in Hospitality & Tourism or a related field will be an asset
- 1-3 years’ experience in a leadership role in Customer service.
Job Details:
Company: Emaar
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
Jobaric.com