FAB Bank Careers – Senior Engineer, Service Management

Job Description:

Process Owner: Accountable for ensuring that their process is performed according to the agreed and documented standard and meets the aims of the process definition.

Job Responsibilities:

• Communicate process information or changes as appropriate to ensure awareness.
• Prepare and manage Change Management tools and processes.
• Manage the Change Schedule (CS) and Projected Service Outage (PSO);
• Identify improvement opportunities for inclusion in the CSI register and assist with these improvements.
• Perform the Process Owner role for the Change Management process.
• Design change hierarchies, criteria, change models and workflows.
• Periodically audit the process to ensure compliance to policy and standards.
• Liaise with Process Owners to ensure that there is an integrated approach to the design and implementation of Change Management, Service Asset and Configuration
• Management, Release and Deployment Management, and Service Validation and Testing.
• Define appropriate policies and standards to be employed throughout the process.
• Ensure that appropriate process documentation is available and current.
• Define the process strategy and periodically review it;
• Provide process resources to support activities required throughout the service lifecycle.
• Ensure that process technicians have the required knowledge and the required technical and business; understanding to deliver the process, and understand their role in the process;
• Sponsor, design and change manage the process and its metrics.

Job Requirements:

• Strong Customer Service Skills, verbal and written.
• Strong experience of ITIL implementation and its operations.
• Good experience of ISO 20000 certification and compliance requirements.
• Good understanding of Service Delivery, Technical Infrastructure and ITSM toolsets.
• Excellent communication and analytical skills.

Job Details:

Company: First Abu Dhabi Bank

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

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