Fairmont Careers – Cluster Learning & Development Manager

Job Description:

At Accor, we offer our colleagues and leaders exciting career paths and engaging work environments in destinations around the world. As a Cluster Learning & Development Manager, you will be responsible to identify training needs and develops cost effective learning & development initiatives to achieve the hotel’s goals. You will also monitor, standards and procedures and drive the guest experience to the highest for our 4 Business Units  – Fairmont the Palm, Mövenpick Hotel Jumeirah Lakes Towers, Th8 Palm, Managed by Accor and Riva Beach Club.

Job Responsibilities:

• Coordinating and facilitating new hire orientation program for colleagues and emphasize the importance of guest service in company culture.
• Be a Brand and Quality Ambassador, consistently achieving high performance results, positive and proactively promoting the business values and vision.
• Create high engagement of the INES platform by the colleagues by sharing appropriate e-learning module.
• Other duties as assigned
• With support of Director of T&C, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting
• planned expenses / actions in line with changing hotel requirements.
• Liaise with Hygiene Manager to ensure all Food handler colleagues are trained on Basic Food Hygiene.
• Analyze and share the top industry trends.
• Create training material if not available with simple, creative and attractive content.
• Develop an effective annual Training Plan which meets the needs of colleagues as outlined in Annual Appraisal and which assists the hotel achieve its goals and objectives.
• Conduct regular Learning Need Analysis with leaders.
• Ensure full compliance with Governmental rules for mandatory training e.g. Dubai Way, Fire Safety, First Aid etc.
• Drive the colleague’s recognition program and organize celebration with the Talent & Culture Team.
• Develop, source and conduct training courses scheduled in the training calendar.
• Monitor department training and on job trainings.

Job Requirements:

• Previous experience of leadership as a L&D Manager in a luxury hotel
• Strong oral and written communication skills
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills & Analytical skills
• Excellent communicator, with great energy and sense of humour

Job Details:

Company: Fairmont Hotels & Resorts

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

Jobaric.com