Hilton Careers Dubai – Front Office Manager

Job Description:

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Job Responsibilities:

• Comply with hotel security, fire regulations and all health and safety legislation
• Oversee the entire Front Office operation to maintain high standards
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Conduct monthly communication meetings and produce minutes
• Assist with other departments, as necessary
• Recruit, manage, train and develop the Front Office team
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Manage staff performance issues in compliance with company policies and procedures
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

Job Requirements:

• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
• Accountable and resilient

Qualification & Experience:

• A degree or diploma in Hotel Management or equivalent
• Experience of managing people and developing people
• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• Previous experience of managing a department and Profit and Loss account
• High level of IT proficiency

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Al Fujayrah, United Arab Emirates

Application Deadline: N/A

Apply Here

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