Hilton Careers – Executive Housekeeper

Job Description:

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Job Responsibilities:

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Manage staff performance issues in compliance with company policies and procedures
• Oversee Laundry Operations
• Oversee housekeeping operations
• Ensure communication meetings are conducted and post-meeting minutes generated
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Ensure ongoing training
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Assist other departments wherever necessary
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure staffing levels cover business demands
• Competent in property management systems
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Job Requirements:

• Flexibility to respond to a range of different work situations
• Committed to delivering high levels of customer service
• Strong communication skills
• Ability to work under pressure
• Excellent leadership, interpersonal and communication skills
• A passion for delivering exceptional levels of guest service
• Strong organizational, budget management, and problem solving skills
• Excellent grooming standards
• A successful track record of managing a large team
• High level of commercial awareness and cost control capabilities

Qualification & Experience:

• Previous experience of managing a department and Profit and Loss account
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• IT proficiency
• A high school certificate or equivalent
• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Al Fujayrah, United Arab Emirates

Application Deadline: N/A

Apply Here

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