Hilton Jobs Dubai – Telephone Operator for Conrad Dubai

Job Description:

As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator for Conrad Dubai contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Job Responsibilities:

• Accept and deliver all messages correctly and promptly for both Guests and management
• Demonstrate a high level of customer service at all times
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure all wake up calls take place at the correct time
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Assist other departments, as necessary
• Comply with hotel security, fire regulations and all health and safety legislation

Job Requirements:

• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Positive attitude and good communication skills, especially on the telephone

Qualification & Experience:

• Previous experience in a customer-focused industry
• Competent level of IT proficiency

Job Details:

Company: Hilton

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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