
Website Hilton
Job Description:
An Food and Beverage Supervis oroversees the Food & Beverage service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.
Job Responsibilities:
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
Job Requirements:
- A warm personality, attentive and smartly presentable
- A basic level of IT proficiency
- Ability to work under pressure
- An ability to listen and respond to demanding Guest needs
- Committed to delivering high levels of customer service
- Flexibility to respond to a range of different work situations
- Accountable and resilient
- Customer Service experience in a supervisory capacity
- Excellent leadership, interpersonal and communication skills
- Passion for delivering exceptional levels of Guest service
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Abu Dhabi, UAE
Application Deadline: N/A
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