
Website Hilton
Job Description:
A Spa Therapist with Waldorf Astoria Hotels & Resorts is responsible for managing and carrying out treatments to deliver an excellent Guest experience while helping to achieve sales revenue targets.
As a Spa Therapist, you are responsible for managing and carrying out treatments to deliver an excellent Guest experience. A Therapist would also be required to help achieve sales targets.
Job Responsibilities:
- Ensure procedures are delivered flawlessly including bookings, payments, and consultation cards
- Ensure health, safety COSHH and company regulations are complied with
- Ensure all guest issues or compliments are escalated to enable long-term improvements in products and services
- Interact and communicate effectively with clients, team members, guests, and the management team
- Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
- Assist the Recreation & Spa Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately
- Comply with hotel security, fire, and health and safety regulations
- Manage customer feedback effectively to ensure a more personalized experience while enhancing the guest’s relationship with the Waldorf Astoria & Resorts
- Ensure that protocols of cleanliness are adhered to
Job Requirements:
- Good communication skills
- Relevant qualifications for the role
- Positive attitude
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Committed to delivering a high level of customer service
- Ability to work on your own or in teams
Qualification & Experience:
- Experience working as a Beauty Therapist
- Experience in managing own diary
Job Details:
Company: Hilton
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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