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Website IHG Hotels & Resorts
Job Description:
To manage the Restaurant operations achieving business objectives through customer focused service delivery. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
Job Responsibilities:
- Analyse food and beverage statistics through point of sale system
- Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc
- Adhere to opening and closing procedures
- Personally meet and farewell a minimum of 80% of your customers
- Encourage and motivate staff to provide optimum service during all shifts
- Effectively manage the restaurant by ensuring the following:
- Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific
- Manage wage and beverage cost
- Create positive publicity opportunities
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Anticipate market changes and review operations when necessary
- Develop and implement Promotions Calendar for F&B products in restaurant
- Manage special event concepts
- Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
- Manage customer database and utilise effectively
Job Requirements:
- Great communication skills
- Leadership skills
- Warm and inviting personality
- Ability to think calmly under pressure
- Willingness to learn open-mindedly
- Passion of food and curiosity for something new
- At least 2 experienced in similar role
Job Details:
Company: IHG Hotels & Resorts
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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