Jobaric.com
Website IHG Hotels & Resorts
Job Description:
This role, reports directly to the Reception Manager. As the Guest Experience Leader, your primary responsibility is to be responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. You will promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.
Job Responsibilities:
- Provide constructive feedback & assist in performance appraisal discussions
- Keep updated on financial targets & compile occupancy statistics
- Supervise Group Bookings
- Instructing staff in credit policies and cash security procedures
- Supervise cashiering activities during shift
- Be familiar with property safety, first aid and fire and emergency procedures
- Supervise front office operations during assigned shift
- Assist in handling guest complaints
- Conduct job trainings in accordance with departmental standards
- Enhancing team performance through coaching & advising the staff
Job Requirements:
- Fluency in the English language – extra language skills would be great, but not essential
- Flexibility – night, weekend and holiday shifts are all part of the job
- Experience – ideally you’ll have spent at least two year in a front desk or guest service position in a 5 star property
- Ability to work independently and within a team environment
- You’ll have a high school diploma/qualification or a bachelor from university within a relatable field
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
- Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Job Details:
Company: IHG Hotels & Resorts
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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