IHG Careers Dubai – Guest Experience Leader

Job Description:

This role, reports directly to the Reception Manager. As the Guest Experience Leader, your primary responsibility is to be responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. You will promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.

Job Responsibilities:

• Supervise Group Bookings
• Supervise front office operations during assigned shift
• Enhancing team performance through coaching & advising the staff
• Instructing staff in credit policies and cash security procedures
• Keep updated on financial targets & compile occupancy statistics
• Be familiar with property safety, first aid and fire and emergency procedures
• Supervise cashiering activities during shift
• Provide constructive feedback & assist in performance appraisal discussions
• Conduct job trainings in accordance with departmental standards
• Assist in handling guest complaints

Job Requirements:

• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Fluency in the English language – extra language skills would be great, but not essential
• Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computers, especially our reservations system, Opera.
• Flexibility – night, weekend and holiday shifts are all part of the job
• Ability to work independently and within a team environment

Qualification & Experience:

• You’ll have a high school diploma/qualification or a bachelor from university within a relatable field
• Experience – ideally you’ll have spent at least two year in a front desk or guest service position in a 5 star property

Job Details:

Company: IHG Hotels & Resorts

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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