IHG Careers – Housekeeping Coordinator

Job Description:

The main responsibility of this role is attending the control desk telephone, building communication within colleagues and between Housekeeping and other departments, as well as maintaining the clerical services.

Job Responsibilities:

• Implementation and maintenance of brand standards and standard operating procedures
• Implementation of quality assurance programmes – I Toolkits
• Conducting market and competitor analysis
• P&L analysis including productivity and cost management
• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards
• Responsible for entering accurate room status into computer daily and investigate discrepancies
• Maintains and update administrative data
• Maintains working area and equipment in a proper state of cleanliness and repair
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
• Attends meetings and training sessions as required
• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
• Work effectively with customers and colleagues from different viewpoints, cultures and countries
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Anticipate guests’ needs, handle guest enquires, and solve problems
• Create a positive hotel image in every interaction with internal and external customers
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
• Adhere to InterContinental Hotel Group Corporate Code of ConducAdhere to Housekeeping Policies and Procedures
• Report problems to Management with suggestions for resolution
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

Job Requirements:

• Telephone Etiquette
• Knowledgeable in Microsoft Office applications (Word, Excel, Powerpoint and Outlook)
• Previous experience in payroll and purchase orders is an advantage
• Organizational skill

Qualification & Experience:

• Previous administrative experience in the hospitality or similar experience as a Housekeeping Administrator or Coordinator in a 4* or 5* hotel

Job Details:

Company: IHG Hotels & Resorts

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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