IHG Careers UAE – Bar Captain

Job Description:

As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Job Responsibilities:

• Practice good customer relations and attend to customer complaints / queries promptly.
• Greet customers and serve them in a professional & personalised way.
• Direct and supervise the waiting team to ensure that all duties are performed in line with company standards.
• Perform all necessary tasks according to the standard of performance manual of the hotel.
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
• Ensure the restaurant is set-up in time for service and supervise for a smooth operation.
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available, use of par levels.
• Ensure minimum wastage, breakage and spoilage and that records are kept up to date.
• Ensure that all waiting team have received adequate training to perform their duties.
• Acquire in depth knowledge of the food & beverage menus of the assigned outlet in order to assist and provide advice and recommendations when required to guests.
• Consistently monitor quality of food being served.
• Responsible for maintaining hygiene and cleanliness standards and records in the restaurant
• Actively use up selling techniques by exceeding guest expectations and to increase revenue
• Comply with the hotel environmental, health and safety policies and procedures.

Job Requirements:

• Maintain a professional appearance at all times
• Great communication skills
• Positive attitude
• Ability to work under pressure, maintaining a calm attitude when required
• Accommodating of different nationalities, religions, backgrounds and beliefs.
• Provide support to positions both above and below.
• Responsible cash handling and accurate recording of financial reports both opening and closing.
• Completion of required checklists to a high standard.
• Attention to detail and consistency
• Display empathy to guests and colleagues
• Work safely and in a manner that is mindful of the environment
• Assist and support colleagues in daily duties
• Work to achieve goals and targets set by line manager
• Coach waiting team and check records and duties have been completed to a satisfactory standard.
• Reporting of equipment failure to correct department.
• Maintaining cleanliness around the restaurant and bar.

Job Details:

Company: IHG Hotels & Resorts

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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