Jobaric.com
Website Jumeirah Group
Job Description:
The Assistant Manager is responsible for ensuring all guest requirements are Met/ exceeded through high level of management & proactive leadership.
Job Responsibilities:
- Recognizes all repeat and important guests and builds rapport to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
- Conducts regular quality checks on the floor receptions and butlers’ pantries to ensure standards & consistency are always maintained to the highest level
- Manages (monitor and assess) the team performance
- Maintains open line of communication and ensures guest complaints and feedbacks are handled effectively and efficiently by supervising team members, delegating responsibilities, and liaising with other related departments.
- Leads, motivates & continuously develops the Butler Team to maximize colleague productivity, departmental revenue, guest satisfaction & department COS scores
- Overviews the Annual Vacation Plan, Weekly Duty Rosters, and special staffing requirements
Job Requirements:
- Minimum of 2 years previous experience as Shift Leader in Butler or Guest Services in a 5-star environment
- Higher Secondary School – required
- Experience working in a multi-cultural environment
- Task Trainer and or Group Trainer
- Diploma or Certificate in Hospitality Management – desired
Job Details:
Company: Jumeirah Group
Vacancy Type: Full Time
Job Location: Dubai, Dubai, United Arab Emirates
Application Deadline: N/A
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