Jumeirah Careers – Guest Service Executive, Receptionist

Job Description:

• An opportunity has arisen for a Guest Service Executive / Receptionist – Front Desk to join our Rooms department in the Jumeirah Group. The main duties and responsibilities of this role:

Job Responsibilities:

• Be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner always striving to exceed expectations and keeping in mind ‘Everything Considered’
• Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
• Take payment from guests on departure and close their bills correctly
• Be efficient in assisting guests throughout their stay with any requirements
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Update all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided
• Sell rooms to walk-in guests at the maximum rate possible

Job Requirements:

• Fluency in written and spoken English
• Knowledge of basic Microsoft Office applications.
• Knowledge of front office application.

Qualification & Experience:

• Secondary education
• 2 years front desk experience in a 5 star Hotel

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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