Jumeirah Group Career – Assistant Front Office Manager

Job Description:

An opportunity has arisen for a Assistant Manger to join our Front Office team in Burj Al Arab. The main duties and responsibilities of this role:

Job Responsibilities:

• Ensures that all departmental standards are followed
• Has a full and comprehensive knowledge of the Hotel, including all departments, services and outlets.
• Monitor and promptly respond to all CSI feedbacks relevant to Front Office
• Ensure all appraisals, IDP’s & 1-2-1’s are completed within deadline
• Greets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction
• Follows up weekly with Lobby GSM regarding their responsibilities
• Immediately actions all special guest requirements and requests
• Is fully proficient and knowledgeable with the Hotel PMS, Micros and HotSOS.
• Ensures credit / payment is completed for all guests checking in
• Oversees & completes any outstanding Front Office duty issues as per the handover
• Assist hotel Accounts Department with any queries relating to the Front Office operation for both in-house and departed guests
• Liaises closely with other departmental leaders to ensure ultimate service and provide support where required
• Is a continual source of information, help and assistance to all guests
• Supervises suite allocations and handling of group arrivals and departures
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Maintains a high level of communication and feedback within the department
• Coaches, counsels and disciplines colleagues, providing constructive feedback to enhance performance, and conducting performance appraisals in line with company guidelines
• Has a full understanding and knowledge of all in-suite services, amenities and functions.

Job Requirements:

• The ability to deal with high profile clients
• First Aid and Emergency Controller qualifications are desirable
• Hotel Management degree
• High level of written and verbal business English and preferred at least one additional Foreign language
• Computer literate with knowledge of MS Office, Property Management System (preferably Opera)

Qualification & Experience:

• Minimum 3-5 years 5-star hotel experience
• Previous Duty Manager or Assistant Manager experience

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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