Jumeirah Hotels Careers – Guest Service Agent

Job Description:

An opportunity has arisen for a Guest Service Agent to join our Retail department Inside the Burj Al Arab.

A dedicated resource to sell merchandise and make sales through a high level of customer service at all times towards in and out of house guest and colleagues. This should lead to the smooth operation of the retail shop.

Job Responsibilities:

• To assist with inventory counts on regular basis with Retail team and Finance department in order to have an accurate and effective inventories.
• To promote up selling and suggestive selling of all merchandise in the shop in order to increase revenue.
• To maintain stock levels in the shop at all times and ensure that goods are neatly displayed in order to increase revenue.
• To update the list of items that guests are requesting in order to update merchandise list.
• To make a list of reorders at the end of the operating day and when needed during operations in order to ensure that retail outlets are stocked up at all times.
• To pass on any guest complaints to management team for necessary action in order to ensure positive feedback is given.
  Attends all staff training sessions.
• To be flexible with the transfer within outlets in order to increase the knowledge of retail operation.
• To have an excellent knowledge of the merchandise that is for sale in the retail outlets in order to have effective promotions.
• To carry out cashiering functions in an accurate and professional manner in order to avoid discrepancies.
• To attend to all guests in a friendly, professional, efficient manner in order to achieve full guest satisfaction.
• Maintains the highest standard in relation to personal grooming, presentation of uniform and time keeping

Job Requirements:

• Handled large scale retail operations
• Proficient in MS office programs

Qualification & Experience:

• The ideal candidate for this position will have the following experience and qualifications
• High School or colleague graduate
• Previous retail experience

Job Details:

Company: Jumeirah Group

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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