LVMH Dubai Careers – STORE MANAGER

Job Description:

In a city positioning itself to be the world’s leading tourism destination, commercial hub and the ultimate luxury destination, Bulgari emphasizes on Italian classicism as interpreted in the largest shopping mall in the world.

With a multicultural team of experts, you will take part in sharing Bulgari’s Roman traditions, warmth and heritage with our guests coming from all over the world and visiting or residing in Dubai.

Job Responsibilities:

• Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunities
• Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security…).
• Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines
• Sponsor the development of a frictionless Client experience through the different touch points, leveraging on the adoption of new digital tools and processes
• Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the change
• Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI’s, and proposing corrective actions
• Guarantee the correct application of company norms and procedures (discount etc..).
• Partner with Sales Trainers in training definition, implementation plans and follow up.
• Be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising, respect of excellent uniforms and grooming standards, and supervise after sales service requests providing excellent pre and post service to the customer
  service, selling skills and attitude), observing the sales floor and providing feedback accordingly
• Constantly coach the sales team on how to deliver an unique and memorable shopping experience (customer focus, story telling, extraordinary
• Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation
• Actively participate and involve sales teams in social events
• Constantly develop the team by observing them on the sales floor and providing feedback either on the spot and in structured one to one meetings
• Address client concerns/disputes/complains assuring that the client satisfaction is restored

Job Requirements:

• Knowledge of store procedures and processes
• Knowledge of digital processes
• Knowledge of the Luxury business
• Knowledge of competition
• Business acumen
• Proactivity &Engagement
• Client satisfaction
• Being coach
• Delivering excellence

Job Details:

Company: LVMH

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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