Majid Al Futtaim Careers – CX Design & Project Manager

Job Description:

Use the CX discipline to change overall cultural thinking and put customer first in all our designed experiences. Day to day, turn our deep customer understanding into specific design projects and helps lead, support, or guide the projects and how they come to life.

As a CX Designer, your contributions will help position Majid Al Futtaim as the market leader in Malls and redefine its role as a market-shaper. You’ll work closely with our research, operations, and malls teams to gracefully balance business needs with the needs of our customers. Our work directly influences roadmaps as we set the vision to redefine the mall of the future. Every day you will challenge the conventional and turn skeptics into believers.

Job Responsibilities:

• Target appropriate methods and fidelity based on project objectives to obtain the results required from the onset of the project
• Manage implementation process of journey pilot and assisting in adapting changes of the final product as required.
• Prepare presentations and clearly communicate projects deliverable to senior leadership within Customer Experience and in the broader company.
• Objectively evaluate and refine concepts based on learnings from user testing validation
• Present the team’s work to stakeholders and executives
• Use research, data, and best-practices to form and validate your solutions
• Create journey maps, service design bluprints and prototypes to solve challenging CX problems
• Regularly assess project risks and opportunities.
• Develop and maintain standard project documentation, facilitate cross-functional team meetings, proactively work action items.
• Plan and execute of cross-functional end-to-end projects to redesign customer journeys.
• In collaboration with CX Leadership and Product teams, communicate opportunities and advocate for product/service improvements and/or tools required to support project outcome and a flawless customer experience.
• Develop a strong understanding of Majid Al Futtaim key customer journeys.
• Responsible for planning and executing any service Blueprint projects.

Job Requirements:

• Exceptional communication skills – in presenting, listening and feedback loops
• Demonstrated deep empathy and connection to stakeholders & customers
• Outstanding team player with great self-awareness
• Natural curiosity to ask questions, challenge convention and consider all possibilities

Qualification & Experience:

• Minimum Experience 1- 2 years
• Bachelor’s Degree in Design Thinking, Innovation, Human-Centred design or equivalent

Job Details:

Company: Majid Al Futtaim

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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