Jobaric.com
Website Majid Al Futtaim
Job Description:
Global Operations excellence manager is responsible to assist the Global Operations Excellence Senior manager for monitoring and improving Last Mile Customer Experience metrics (on-time delivery, customer complaints%), Cost metrics (drop rate, CPO etc.) as well as Reach (delivery distances, % population catered to) for all countries
Job Responsibilities:
- Should be able to drive the critical projects/initiatives across several countries, ensure Internal/External stakeholder engagement and alignment, help to achieve the project objectives
- Create the process workflows, define standard operating procedures driving the operational efficiencies and bringing the process optimizations.
- Gather and analyse data to help gain valuable insights and influence decision-making
- Identify operational requirements and improvement opportunities for the country last-mile operations
- Responsible for all modelling, ad-hoc analysis, dashboards, reports etc. for Last Mile
- Able to understand technical opportunities and easily translate them into product requirement
Job Requirements:
- Analytical problem solving skills
- Keen eye for operations
- Stakeholder management skills
- English (Full professional proficiency – Required)
- Arabic (Professional efficiency – Advantage)
Qualification & Experience:
- MS Office: Advanced Excel Skills and Program Management Skills
- Bachelor’s degree
- 7-8 years of solid professional work experience in managing excellence projects
- Having experience of driving supply chain projects across multiple geographies ( Preferably MENA region )
- Experience in E-Commerce/Retail and Logistics/Last Mile industry is a big plus
Job Details:
Company: Majid Al Futtaim
Vacancy Type: Full Time
Job Location: Dubai, United Arab Emirates
Application Deadline: N/A
Jobaric.com