Majid Al Futtaim Job Vacancies in Dubai – Snr Analyst

Job Description:

Majid Al Futtaim Retail invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. Senior Analyst – CX & Research is responsible for all CX analytical requirements, managing execution of CX initiatives (customer research and market led improvements)

Job Responsibilities:

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
• Liaise with markets to develop improvement plans across markets keeping in mind customer feedback, operational metrics and local challenges
• Monitor and report on Business Unit NPS.
• Provide training and feedback to direct reportees when required
• Develop in-depth analytical understanding for what drives growth for MAF Retail across markets
• Analyze disparate customer feedback sources (i.e. NPS, social media, call/case volumes, product feedback) to present comprehensive views of CX
• Develop ready to use playbooks to scale CX initiatives and build capability across markets (for e.g. building training materials for rollout of NPS within the business)
• Apply and follow MAF Retail’s Human Capital corporate policies and relevant procedures and instructions
• Prepare and deliver visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement
• Prepare monthly reports on key KPIs and status of CX initiatives and share with CX leadership and BU’s and Majid Al Futtaim’s management team
• Work seamlessly in a cross functional environment (Corp HO Marketing, Omnichannel, Transformation Office, local markets)

Job Requirements:

• Passionate about Customer Experience
• Relationship building and influencing skills (e.g. balancing needs/ demands of multiple stakeholders, aligning with other executives etc.)
• Excellent problem-solving skills with ability to dis-aggregate issues, identify root causes and recommend solutions
• Flexibility, patience, and an understanding of fluid, demanding, and unstructured environments where priorities evolve constantly
• Detail oriented and with ability to work under pressure, mentally resilient to endure the long and tough road of a business in transformation
• Strong knowledge of fundamental business concepts; operations research and statistical techniques is a plus
• English (Full professional proficiency – Required) Arabic (Professional efficiency – Advantage)
• High level understanding of marketing concepts and CX concepts like design thinking.
• Proven experience within a customer experience environment, with a solid understanding of customer preferences and behaviour
• Strong interpersonal and communication skills
• Knowledge and understanding of customer experience metrics and measurement methodologies
• Has worked at an agency/client side for businesses in Retail, Telco, Banking, etc. in a CX role
• Familiarity with data visualization tools such as Tableau, Qlik Sense,

Qualification & Experience:

• 3 – 5 years of experience in CX related roles
• Bachelor’s degree or higher, preferably in business studies, marketing or a communications discipline

Job Details:

Company: Majid Al Futtaim

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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