Marriott Hotel Careers – Beach Restaurant Manager

Job Description:

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Job Responsibilities:

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures corrective action is taken to continuously improve service results.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Ensures compliance with all applicable laws and regulations.
• Ensures staff understands local, state and Federal liquor laws.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures employees receive on-going training to understand guest expectations.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Qualification & Experience:

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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