Marriott Hotel Dubai Jobs – Front Office Manager

Job Description:

Administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Job Responsibilities:

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Performs all duties at the Front Desk as necessary.
• Serving as a role model to demonstrate appropriate behaviors.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.
• Responds to and handles guest problems and complaints.
• Ensures employees understand customer service expectations and parameters.
• Empowers employees to provide excellent customer service.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides services that are above and beyond for customer satisfaction and retention.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Encourages and building mutual trust, respect, and cooperation among team members.

Qualification & Experience:

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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