Marriott Jobs – Food and Beverage Operations Manager

Job Description:

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Job Responsibilities:

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Sets service expectations for all guests internally and externally.
• Responds quickly and proactively to employee’s concerns.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Understands the brand’s service culture.
• Responds quickly and proactively to guest’s concerns.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Serves as a role model to demonstrate appropriate behaviors.
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Verifies all banquet functions are up to standard and exceed guest’s expectations.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Provides proactive coaching and counseling to team members.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Provides excellent customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
• Drives effective departmental communication and information systems through logs, department meetings and property meetings.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Complies with all corporate accounting procedures.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Conducts performance reviews in a timely manner.

Qualification & Experience:

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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