Marriott UAE Careers – Executive Assistant to the General Manager and Hotel Manager

Job Description:

Supports the General Manager and Hotel Manager with managing the administrative responsibilities of the Executive Office.

Job Responsibilities:

• To provide a friendly and professional service that always exceeds guest’s expectation.
• To attend and participate in all management meetings and events as directed by the General Manager and to attend functions either social or business to develop relationships with the community and support the sales process.
• Communication – Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Adaptability – Ability to effectively adjust to major changes in work tasks or the work environment. Maintain stationery supplies for Executive Office.
• Customer Focus – Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers’ needs.
• Prepare and Assist General Manager and Hotel Manager in preparation of various reports and presentations. Trip Advisor, Guest Voice, ESS, BSA related etc (details provided).
• High Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Ensure that all guest alerts must be closed within 48 hours.
• Perform administrative skills such as typing, filing and copying, faxing, opening and sorting mail, coordinating appointments for General Manager and Hotel Manager.
• Assist with Glitch follow up to guests on behalf of Executive Office.
• Complete accounting paper work when handling invoices and coordinate correspondence with third parties on behalf of superiors.
• Maintain a clean, neat and organized work area and file storage system.
• Stress Tolerance – Ability to maintain stable performance and positive relationships with others while under pressure or opposition.
• Planning and Organizing – Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving/Decision Making – Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
• Work with Front Office leaders and provide details of guest alerts and action plans to the General Manager and Hotel Manager.
• Prepare written correspondence on behalf of General Manager and Hotel Manager for approval.
• Email, follow up and communicate back trip advisor, guest voice, BSA related reports, tasks, deadlines etc as agreed.
• Building Trust – Ability to interact with others in an honest, fair and respectful way; giving others confidence in one’s intentions and those of the organization.

Job Requirements:

• Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Basic Computer Skills – Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Job Specific Computer Skills – Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.

Qualification & Experience:

• High school diploma or GED; 2 years’ experience in the administrative assistance, clerical services, or related professional area.
  OR
• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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