Marriott UAE Careers – Italian Restaurant Manager

Job Description:

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Job Responsibilities:

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Establishes guidelines so employees understand expectations and parameters.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures compliance with food handling and sanitation standards.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Ensures and maintains the productivity level of employees.
• Handles guest problems and complaints.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Empowers employees to provide excellent customer service.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensures staff understands local, state and Federal liquor laws.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Monitors alcohol beverage service in compliance with local laws.
• Ensures corrective action is taken to continuously improve service results.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures compliance with all applicable laws and regulations.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
• Provides services that are above and beyond for customer satisfaction and retention.

Qualification & Experience:

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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