Marriott UAE Careers – Training & Quality Manager

Job Description:

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

Job Responsibilities:

• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Developing Training Program Plans and Budgets
• Managing Training Budgets
• Meets regularly with participants to assess progress and address concerns.
• Meets with training cadre on a regular basis to support training efforts.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Manages budget in alignment with Human Resources and property financial goals.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Measures transfer of learning from training courses to the operation.
• Drives brand values and philosophy in all training and development activities.
• Monitors enrollment and attendance at training classes.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Participates in the development of the Training budget as required.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Develops specific training to improve service performance.
• Ensures employees receive on-going training to understand guest expectations.
• Establishes guidelines so employees understand expectations and parameters.
• Evaluating Training Programs Effectiveness
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Qualification & Experience:

• 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

Job Details:

Company: Marriott

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

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