Qatar Airways Dubai Careers – Senior Airport Services Agent

Job Description:

An exciting opportunity to join the Qatar Airways Outstations Team. To support our operations in Dubai, United Arab Emirates, we are currently recruiting for the role of Senior Airport Services Agent in Ground Services.

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Job Responsibilities:

• Assist passengers in regards to entry requirements, visas, residence permits etc.
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Assist duty officer to handle company material and records.
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.
• Ensure passengers are assisted smoothly through airport facilities.
• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
• Work with GHA and ensure smooth passenger handling.
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.

Job Requirements:

• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• Able to manage mishandled baggage services, including service recovery situations with customers.
• High level of computer literacy
• Ideally completed courses in Passenger Handling and Customer Services
• Excellent communication skills with fluency in English language.
• Excellent customer focus and service delivery.
• Trade or Vocational qualification

Qualification & Experience:

• Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline.
• DCS experience and knowledge of ticketing is an advantage for this job

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

Jobaric.com