Raffles Dubai Careers – Sales Manager

Job Description:

Responsible for contributing to revenue generation of Catering Events and execution of Conference and Events handed over by Sales. Responsible for adhering to the management standards and quality guidelines in the Department set by the Director of Groups & Events.

Job Responsibilities:

• To respond to all inquiries within 24 hours and to follow up to ensure the client has received the information and clarify questions.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To be aware of all market trends and share it to team so that a collective action can be implemented.
• To actively contribute to the Department’s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed.
• To prepare accurate administration reports submitted on time to the Cluster Director of Groups & Events.
• To assist the Director of Groups & Events with accuracy of catering revenue forecasting with most updated market information.
• To upsell confirmed groups and events with higher menu and other auxiliary revenues to help surpass catering budget.
• To ensure proper group handover is received from Rooms Sales for flawless execution.
• To assist the Director of Groups & Events in the preparation of the yearly catering revenue & expense budget.
• To actively support the Groups and Events’ financial and administrative activities to ensure that yearly revenue budgets are surpassed.
• To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are sent and group meetings are done in a timely manner.
• To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts.

Job Requirements:

• Self-motivated, creative and confident, with a highly energetic personality
• Good understanding of all hotel departments
• Knowledge of sales skills and revenue management
• Must have strong interpersonal skills with attention to details
• Must be adaptable to change of strategy, ideas, systems etc.
• Strong written and verbal communication skills
• Strategic thinking combined with the ability to move strategy to action
• Proficiency in organizational planning with the ability to multi-task
• Creative, independent and manages stress gracefully
• Must be organized and ability to work and follow systems and procedures

Qualification & Experience:

• Strong knowledge of Opera Sales & Catering & Microsoft Office
• Understands the local culture and have worked in the region
• Minimum 2 years experience in a sales position, preferably at an international 5 star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Fluency in English, written and spoken
• Fluency in Arabic, written & spoken is an advantage

Job Details:

Company: Raffles Hotels & Resorts

Vacancy Type: Full Time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Apply Here

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