Serco Jobs Dubai – Experience Design Consultant

Job Description:

At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.

The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE.

Job Responsibilities:

• Support new business development efforts by providing expert information in proposals, pitch efforts and client meetings.
• Use design thinking skills across a variety of environments (both technical and non-technical) to help translate business challenges into innovative outcomes for internal and external clients.
• Engages and influences others by using a wide range of communication methods and styles. Facilitates understanding and encourages communication both within own team and more broadly.
• Planning, coordinating and conducting customer research to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and
• presentation to communicate findings).
• Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations or background
• Facilitates the implementation and acceptance of change and transformation within the workplace by guiding others and helping them adapt.
• The Experience Design Consultant carries out complex day-to-day activities related to ExperienceLab’s core capabilities.
• Using design thinking to create or contribute to design concepts and recommendations and, sometimes, prototyping.
• Have strong communication skills and be confident presenting your research proposals and service design deliverables.
• Ability to deliver small and medium sized projects with minimal oversight from account managers, or work as part of a team on bigger projects.

Job Requirements:

• Strong communication skills both verbal and written.
• Ability to work collaboratively and communicate with clients about design methodologies and artefacts.
• Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc.)

Qualification & Experience:

• Undergraduate degree and or master in a related subject, for example Psychology, HCI, Service Design, Product Design or similar
• A minimum of 2 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.
• Undergraduate or Masters Degree
• 2 years of relevant experience in service design or related role such as user experience design or design research

Job Details:

Company: Serco

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

Jobaric.com