Jobaric.com
Website Talabat
Job Description:
Act as a Chief Training Officer CTO for thousands of Talabat Riders across multiple cities in UAE. Set-up the team, SOPs and get an opportunity to build it your own way. Overall goal is to have happy rider and happy customer
Job Responsibilities:
- Responsible for onboarding of new riders and reboarding of existing riders
- Responsible for training and retraining of riders about internal SOPs and new features/policies
- Documenting all training activities
- Assessing the effectiveness of training through surveys/feedback
- Setting up a performance improvement plan to improve performance of low performing riders
- Build training SOPs and metrics to measure rider performance and compliance
- Reduce rider complaints originating from customers
- Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
- Groom rider quality (behaviour, appearance, professionalism, presentational etc)
Job Requirements:
- Influencer and a negotiation with good public speaking and presentation skills
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- People management skills: Experience of managing bigger group of people
- Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
Qualification & Experience:
- Bachelor’s Degree
- 3-4 years of experience as a training professional
Job Details:
Company: Talabat
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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