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Website The Dubai Mall
Job Description:
Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline ‘Where Life Happens’, Address offers its guests opportunities to celebrate life and its most cherished moments. It’s the ultimate Address.
This function is to ensure exceptional Guest Experience in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
Job Responsibilities:
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro-actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
Job Requirements:
- Genuine service personality, with high EQ.
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
Qualification & Experience:
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
- A minimum of 1 – 3 year experience in a similar position in a 5-star hospitality company.
Job Details:
Company: The Dubai Mall
Vacancy Type: Full Time
Job Location: Dubai, UAE
Application Deadline: N/A
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