Transguard Group Jobs – Customer Service Manager

Job Description:

The Customer Services Manager will be majorly responsible to provide an excellent customer-oriented approach to Transguard Cash customers portfolio with a goal to manage the customer services team in an efficient and timely manner, to resolve queries, increase customer satisfaction and retention to meet their expectations.

Job Responsibilities:

• Take ownership of customers issues, queries and addressing for resolution.
• Developing close working relationships with the customer’s key stakeholders and decision makers.
• Delivering customer services to ensure resolution of enquiries and complaints within short turnaround time.
• Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management.
• Maintain a track of customer issues, resolutions and lesson learnt.
• Engaging with concerned customer teams on regular basis for service review meetings.
• Working closely with customer services team and other departments to develop, introduce and implement new working practices to develop a continuous improvement culture.
• To keep a track of all MIS reports, Customer Surveys and feedback through various channels.
• Set a clear mission and deploy strategies focused towards that mission.
• Identifying new business and organic growth opportunities during service review meetings.
• Develop service procedures, policies and standards with customer services domain.
• Adhering to Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.
• Working with internal stakeholders to meet customer requirements.

Job Requirements:

• Interpersonal
• Communication Skills
• Presentation Skills
• Problem Handling Skills
• Computer Skills including MS Office
• Customer Service Skills
• Customer Services Software

Job Details:

Company: Transguard

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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