Transguard Jobs 2025 – Service Design Manager

Job Description:

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!  We are currently recruiting for Service Design Manager for our trusted client .  The candidate is to be based out of UAE.

Job Responsibilities:

• Develop and articulating imminent concepts and experience roadmaps that envisage how customers will interact with products and services.
• Identify ways for business to optimize operating resources and improve outcomes through re-designing user experiences, business processes, and technological collaboration.
• Create future product and service concepts that inspire customers and meet their evolving needs.
• Work with research and qualitative insight to design solutions and strategic propositions in cooperation with stakeholders and Business units.
• Study corporate challenges, developments, and operations from a broad perspective, and discuss their broader ramifications and long-term outcomes.
• Understand and concisely explain how the company must evolve from a human-centered, user-experience, technology, and business standpoint.

Job Requirements:

• Strong abilities in the creation and visualization of journey maps, as well as service ideation, interaction, and specification.
• Proficiency in leading workshops and organizing design sprints in collaboration with stakeholders.
• Minimum 5+ years of professional experience in the field of service design that includes multiple touchpoints.
• Knowledge of areas of expertise within the broader design environment, such as design research, design strategy, and prototyping; readiness to widen individual’s skill set into adjacent specialties.
• Excellent relationship-building skills, including the ability to engage a wide range of stakeholders and subject matter experts and earn their co-ownership in the service resolution.
• Demonstrate strong competency in audience interaction while presenting design concepts to stakeholders.
• Extensive Adobe Creative Suite and other related design software experience
• Interpersonal and stakeholder management abilities are essential.
• Demonstrated designs and understanding with previously introduced services that were put into practice in the reality.
• Proven ability to plan, implement, and analyze user research.

Job Details:

Company: Transguard

Vacancy Type: Full Time

Job Location: Dubai, UAE

Application Deadline: N/A

Apply Here

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